Some of the duties and responsibilities will include but are not limited to:
- Work within IT strategy in support of the company’s mission and core objectives.
- Assist in the development of IT policies and procedures.
- Server, infrastructure and communications support to all offices and offshore sites.
- Desktop support to all offices and offshore sites.
- Support of telephony, AV & conferencing systems.
- Support of mobile devices (smart phones & tablets).
- Visit offshore units and worldwide shore offices as necessary.
- Monitoring of systems using industry standard tools.
- Evaluating users’ needs and investigate alternative solutions.
- Liaise with 3rd party service providers.
- Provide assistance to IT Project Team as required.
- Run user workshops and training as required.
- Work Order tracking & documentation.
- Participate in on-call and shift rotas.
- Implement IT Changes in line with the IT Change Management Procedure (L2-DOC-IT5892).
- Maintain high level of awareness in IT, Information, and Cyber Security and provide
- information and advice to others as necessary.
- Work with elevated account privileges and permissions in line with documented procedures.
- Attend relevant training courses as identified and follow up with exams/qualifications if
- available.
- Any other duties as required by the IT Manager.
Suitable applicants should ideally have:
- A relevant university degree and/or professional certification in IT, such as MCTS/MCITP or VCP
- Experience in IT support and service desk roles, both in-house and remote, using various tools and methods
- Knowledge of IP networking, including LAN, WAN, and VLAN, and related technologies, such as Cisco Meraki, satellite and WAN communications, and acceleration
- Proficiency in Microsoft products and services, such as Office 365, Azure, Windows Server, Exchange Server, Windows, Office, SharePoint, SQL Server, Systems Centre, Forefront, and licensing requirements
- Familiarity with VMware and storage systems, HP server, storage, and networking hardware, IP telephony and video conferencing systems, and backup systems
- Understanding of ITIL, Agile, and Scrum frameworks and methodologies
- Oil and gas sector experience and offshore survival, preferably with experience in offshore IT implementations
- Excellent communication, presentation, organization, problem-solving, teamwork, and self-learning skills
- Ability to handle user tickets on a daily basis, travel internationally and be responsible for their own learning and development.
- Commitment to a positive working environment and professional service delivery